Get in Touch With Us

This page explains how to contact the Casinos Not On Gamstop editorial team, what we can help with, and what we cannot. We publish research-based guides to casinos outside the GAMSTOP scheme, so many messages are really about a casino account. Those are usually best sent to the operator or a regulator, and we explain where below.

What we can help with

We are an independent information site, not a casino. Our team can help with:

• Corrections: a bonus term, payment method or licence detail on one of our pages looks out of date or wrong.
• Reader questions: you want a concept explained, such as wagering requirements, game contribution, cashout limits or KYC checks.
• Feedback on our reviews: you think a comparison missed something that matters to UK players.
• Editorial and business enquiries: partnership or listing questions. Commercial relationships do not decide our rankings, and commission does not buy position.

How to reach us

Use the contact form or the editorial email address shown in the site footer, and quote the page address you are writing about. We have not listed a phone number or live chat here, and we do not state response times we cannot guarantee. A real person reads each message, but replies can take a few working days.

A useful message includes:

1. The page and the statement you are querying.
2. What you believe is correct, with a link to the casino's own terms or a regulator's register where possible.
3. The date you saw the information. Bonus terms change often, and our pages carry a fact-check date.

Problems with a casino account

We cannot access your account, reverse a decision, release a withdrawal or act as a mediator with any casino. Nor can we confirm whether a particular payout will be made. If you have a dispute, this sequence usually works best:

1. Contact the casino's customer support in writing, so you have a record. Keep screenshots of the bonus terms, your transactions and any messages.
2. Check the terms on wagering, maximum bets, expiry dates and cashout limits. Many disputes come from a breached bonus rule.
3. Use the casino's formal complaints procedure if support does not resolve it.
4. Look at the alternative dispute resolution body named in the casino's terms, if it names one. Check the licence it holds, as protections differ between regulators.

Be aware that casinos outside the UK Gambling Commission system are not covered by its complaints route or its rules for British customers. Accepting UK players is not the same as being authorised to serve them, so it is worth understanding this before you deposit. Our guide to trusted non GamStop casinos in the UK explains how we look at licensing, ownership, payments and withdrawals.

If gambling is causing you harm

If gambling is affecting your money, health or relationships, please get support before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133, and its details are also available on its website. You can register with GAMSTOP to self-exclude from UK-licensed sites, and blocking software can help on your devices. Deposit and loss limits and self-exclusion tools are worth using at any site. Gambling is not a way to earn income or solve financial problems. It is for adults aged 18 and over only.

How we handle corrections

When you flag an error, we check it against the casino's current terms or official sources. If it is confirmed, we update the page and revise its fact-check date. Where we cannot verify a claim, we say so rather than guess. We separate confirmed information, casino advertising and open questions, and we do not claim to have tested, deposited or withdrawn at any casino.

Privacy when you write to us

Please do not send passwords, full card numbers or identity documents. We never need them. Share only what is necessary to explain your question, and see the site's privacy notice for how messages are handled.